Shipping & Returns

Delivery, Returns and Cancellations

Consumer Policy

Consumer Returns and Cancellation Policy

The Office Screens Consumer Returns and Cancellation Policy does not affect your statutory rights and complies with "The Consumer Protection (Distance Selling) Regulations 2000".

Some notes about refunds:

When you send your item back to Office Screens (or, in the case of large items delivered via specialist courier when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your returned product as long as it is received in resaleable condition and in the original packaging.

How Refunds Are Calculated

Items returned due to damage, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund in full and pay your costs of returning it to us unless we arrange collection by our own transport or courier. Office Screens will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union including the UK have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part and the goods are not defective, we will refund the cost of the item less the costs and services related to the collection as follows:

1) We will refund the cost of the product less the collection cost which will be advised to you prior to collection.

2) We will not refund any Service Charges related to the delivery such as Installation or Delivery to another floor other than the standard free ground floor delivery.

3) The cost of returning the goods is the responsibility of the customer. For large products we will arrange collection and deduct the cost from your account.

With exception where products are made to order - returns can only be made if the products are damaged in transit, it is the customers responsibility to ensure they are ordering the correct size / colour.

Free UK mainland delivery to a Ground floor location or other floor with suitable lift or customer assistance.  Delivery to other floor without lift or assistance could incur additional charges

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