Customer Service


SHIPPING & DELIVERY

DELIVERY COSTS ARE INCLUDED IN OUR ONLINE PRICES*

*Does not include Northern Ireland and Islands - Contact us for price

Delivery Times - Average Delivery times are listed against each individual product.
How do we deliver - All our deliveries are handled by our manufacturers and generally delivered using their own transport

PRIVACY & SECURITY

This privacy policy sets out how Online Desks Ltd uses and protects any information that you give office-screens.co.uk when you use this website. Online Desks Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Online Desks Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:
We may collect the following information:
* name
* contact information including email address
* demographic information such as postcode, preferences and interests
* other information relevant to customer surveys and/or offers

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@onlinedesks.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RETURNS & REPLACEMENTS

Contact us within 7 days of receipt (starting the day of delivery) - All we ask is that the product is returned to us in mint condition with orginal packaging at your own cost, transport may be arranged and charged by Online Desks Ltd depending upon manufacturer.

Returned made to order & bespoke products will be subject to a collection and / or re-stocking fee, this will be charged in accordance with the relevant manufacturers returns policy.

Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.

Please e-mail for a Returns address. No goods accepted without this authorisation.

ORDERING

Making a purchase could not be easier. Just browse any of the Showroom pages, where you will see the price including and excluding VAT, the specification and an image of the product and then add the product of your choice to the Shopping Trolley, remembering to select the correct sizes and colours.

Select the quantity you require then move to our "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You will then be transferred to a SECURE area before entering your card details.

*NB: Unlike many stores we do not hold any of our customers' bank details on our site to ensure that your security is maintained.


Payment & Pricing

Credit Card
Online Desks Ltd accepts the following credit and debit cards online: VISA / Mastercard / Maestro / AMEX
Payment is deducted from your account at the time of order as the majority of our products are either in stock for immediate despatch or are manufactured to order.

Bank Transfer
Online Desks Ltd accepts payment by Bank Transfer if preferred. Just select Bank Transfer at the checkout and you will then be able to print out your order. On receipt of your order we will email our bank details to you for payment. Your order will not be processed until payment has been received.

Cheque
As with Bank Transfer you can select cheque payment and forward your cheque (UK banks only). Your order is not processed until your cheque has cleared.

30 Day Account
Online Desks Ltd offer a 30 day account immediately on receipt of an official purchase order from any UK public sector organisation or UK registered charity. Public Sector includes National and Local Government, NHS, Schools, Colleges and Universities. Limited companies can be considered for a 30 day account after payment has been made on an initial order.

PayPal
Online Desks Ltd offer the facility of paying with your registered PayPal account. Please ensure that the invoice and delivery address have been registered and confirmed in your PayPal account otherwise the order may not be accepted.

Taxes
All prices quoted on the Online Desks website are quoted in UK sterling, and are shown both inclusive and exclusive of UK tax (VAT). UK VAT is payable by all companies and individuals if goods are delivered within the European Union unless a valid exemption certificate is provided. VAT registered organisations outside the UK, but within the EU do not pay UK VAT if they provide evidence of their VAT registration.
   
Deliveries elsewhere in the world are exempt from UK VAT.

*NB - Please note that we do not take credit / debit card orders over the phone or by email as we do not wish to see our customers payment details again making sure that we ensure that your security is maintained.


VIEWING ORDERS & UPDATING INFORMATION

If you purchased from the Office-Screens.co.uk website and signed in as an account customer (not a guest) then you will receive an email detailing your username and password.  You can then use these to log into your account and view the order details.  From here you can also amend any account details that are incorrect.