Customer Service

Shipping & Delivery
Please be aware that we do not hold any stock or deliver any products ourselves. All deliveries are carried out by our suppliers and their own fleet or associated partners

Delivery Times vary depending upon the product, however average delivery times are listed against each individual product.

Returns & Replacements
Contact us within 7 days of receipt (starting the day of delivery) - All we ask is that the product is returned to us in mint condition with original packaging at your own cost, transport may be arranged and charged by SBSi Ltd depending upon manufacturer.

Returned made to order & bespoke products will be subject to a collection and / or re-stocking fee, this will be charged in accordance with the relevant manufacturers returns policy.

Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.

Bespoke made to order products cannot be returned once delivered

Please e-mail for a Returns address. No goods accepted without this authorisation.

Payment & Pricing
Credit Cards - accepts the following credit and debit cards online: VISA / Mastercard / Maestro / AMEX.  Payment is deducted from your account at the time of order by our credit card processing company as the majority of our products are either in stock for immediate despatch or are manufactured to order.

Bank Transfer accept payment by Bank Transfer if preferred. Just select Bank Transfer at the checkout and you will then be able to print out your order. On receipt of your order we will email our bank details to you for payment. Your will not be processed until payment has been received.

As with Bank Transfer you can select cheque payment and forward your cheque (UK banks only). Your order is not processed until your cheque has cleared.

30 Day Account offer a 30 day account immediately on receipt of an official purchase order from any UK public sector organisation or UK registered charity. Public Sector includes National and Local Government, NHS, Schools, Colleges and Universities. Limited companies can be considered for a 30 day account after payment has been made on an initial order.

All prices quoted on the website are quoted in UK sterling and are shown inclusive UK tax (VAT). UK VAT is payable by all companies and individuals if goods are delivered within UK unless a valid exemption certificate is provided.

Deliveries elsewhere in the world are exempt from UK VAT.